FAQ - Frequently Asked Questions

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Shipping and delivery

Where do you ship to?

We ship to the United States, Canada, Mexico, Australia, the United Kingdom, and Germany, and shipping is free for orders over US$50!

How long does it take to receive my order?

Our deadline is 7 to 15 business days.

Are all orders shipped with a tracking number?

Yes. We value transparency, so all products are shipped with internationally valid tracking codes. Tracking codes will be sent within 1 to 3 business days after purchase!

Can I place an order as a gift for someone else?

When requesting a gift for someone, be sure to include their email address to receive all summarized information, but include the recipient's name and shipping details.

Is the payment secure?

What types of payments do you accept?

Acceptamos PayPal, cartões de débito, cartões de crédito e carteiras eletrônicas através do provedor de pagamento Stripe. (Cartões de crédito Visa, Mastercard, Amex, Elo, Hipercard e AVS) (Cartões de débito internacionais) Carteiras eletrônicas (Google/Apple Pay)

Refund

How can I get a refund for my order?

If for any reason you are not completely satisfied with your purchase, within 7 days of receiving your order, we will refund the purchase amount, no questions asked.